Terms and Conditions

Please take the time to read these terms and conditions.  By using Our Website and the Services and information offered on Our Website, you are agreeing to these terms and conditions.

If you purchase products through our Website, there will be additional terms and conditions relating to the purchase.  Please make sure you agree with these terms and conditions, which you will be directed to read prior to making your purchase.


Services mean sales and support of computer systems, weighing instruments & consumables.

The Website means the website https://www.heedtechnologies.net

We / Us etc means Heed Technologies and any subsidiaries, affiliates, employees, officers, agents, or assigns.

Accuracy of content

We have taken proper care and precautions to ensure that the information we provide on this Website is accurate.  However, we cannot guarantee, nor do we accept any legal liability arising from or connected to, the accuracy, reliability, currency, or completeness of anything contained on this Website or on any linked site.

The information contained on this Website should not take the place of professional advice. 


The Website is made available for your use on your acceptance and compliance with these terms and conditions.  By using this Website, you are agreeing to these terms and conditions.

You agree that you will use this website in accordance with all applicable local, state, national and international laws, rules, and regulations.

You agree that you will not use, nor will you allow or authorize any third party to use, the Website for any purpose that is unlawful, defamatory, harassing, abusive, fraudulent, or obscene way or in any other inappropriate way or in a way which conflicts with the Website or the Services.  

If you contribute to our forum (if any) or make any public comments on this Website which are, in our opinion, unlawful, defamatory, harassing, abusive, fraudulent or obscene or in any other way inappropriate or which conflict with the Website or the Services offered, then we may at our discretion, refuse to publish such comments and/or remove them from the Website.

We reserve the right to refuse or terminate service to anyone at any time without notice or reason.

Passwords and logins

You are responsible for maintaining the confidentiality of your passwords and login details and for all activities carried out under your password and log-in.

Indemnification for loss or damage

You agree to indemnify Us and hold Us harmless from and against any and all liabilities or expenses arising from or in any way related to your use of this Website or the Services or information offered on this Website, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and solicitors fees of every kind and nature incurred by you or any third parties through you.

Intellectual property and copyrights

We hold the copyright to the content of this Website, including all uploaded files, layout design, data, graphics, articles, file content, codes, news, tutorials, videos, reviews, forum posts, and databases contained on the Website or in connection with the Services. You must not use or replicate our copyright material other than as permitted by law.  Specifically, you must not use or replicate our copyright material for commercial purposes unless expressly agreed to by Us, in which case we may require you to sign a Licence Agreement. 

If you wish to use content, images, or other of our intellectual property, you should submit your request to us at the following email address:



The trademarks and logos contained on this Website are trademarks of Heed Technologies, Adam Equipment & CAS Australia.  Use of these trademarks is strictly prohibited except with Our express, written consent.

Links to external websites

This Website may contain links that direct you outside of this Website.  These links are provided for your convenience and are not an express or implied indication that we endorse or approve of the linked Website, its contents, or any associated website, product, or service.  We accept no liability for loss or damage arising out of or in connection to your use of these sites. 

You may link to our articles or home page.  However, you should not provide a link that suggests any association, approval, or endorsement on our part in respect to your website, unless we have expressly agreed in writing.  We may withdraw our consent to you linking to our site at any time by notice to you.

Cancellation of online purchase due to stock listing error, product supersede or availability

Heed Technologies reserves the right to give written confirmation within a minimum of 24 to 48 hour period or the next business day, considering public holidays or weekends. If we are unable to provide a product or a service due to supply, supersede, availability, or unforeseeable circumstances outside our control. As part of this, a written confirmation of the cancellation will be provided. If and when a payment has been made before the customer has received any goods. A full refund will be provided when funds successfully clear via the same method of payment. Additional written confirmation of proof of refund will be provided.

Purchase of equipment from https://www.heedtechnologies.net

If you require installation, staff training, or additional support services, please send a written request for a quotation or service contract agreement. Checkout pricing is for supply, and freight only. Trade Verification when applicable for authorized instruments. If an instrument is going to be used in a different geographical location from Perth, Western Australia. The effects of gravity can be up to 0.3% depending on the variation in latitude and altitude between the location of calibration and the location of use. Any scale purchased without a verification mark accompanied with form 6 documentation is strictly not for trade usePlease ensure care is taken during product selection that you have in fact chosen the correct specifications! After checkout has been completed you will receive an email confirming your purchase which also confirms the specifications you have chosen. Additional emails are sent afterwards to confirm dispatch and tracking information. We cannot be held responsible for customers who have incorrectly selected wrong specifications or instrument capacities. We encourage all customers who are uncertain to make contact prior to purchase to discuss by phone on 08 9572 4199  or email  sales@heedtechnologies.net. If a product or workmanship is found to be defective upon receiving goods or services, any issues will be dealt with in accordance with consumer protection https://www.commerce.wa.gov.au.

Shipping Information

All orders placed will be processed within 1 hour during standard business hours excluding weekends for non-contract customers. Additional time will be required if you choose an instrument or mass that requires trade verification or calibration certificate, you will receive notifications of the status of your order throughout this process. If you choose to make payment at a later date, your item will not be shipped until confirmation of payment has been received. Delivery subject to consignment type and size. Heed Technologies cannot guarantee an exact delivery date or time for orders and can not be held liable for circumstances outside of our control leading to delays in delivery and receive of goods. Please make an allowance for 2-4 working days for delivery of in-stock items within the Perth Metropolitan area. Up to 3-7 working days for delivery of in-stock items throughout Regional Western Australia. Up to 14 working days for delivery of in-stock items outside Western Australia. We do not currently ship outside Australia.

Integrated Online Payments

By using our integrated payment facilities you also agree to StripeApple, and Google‘s terms of use.

Limitation of Liability

We take no responsibility for the accuracy of any of the content or statements contained on this Website or in relation to our Services.  Statements made are by way of general comment only and you should satisfy yourself as to their accuracy.  Further, all of our Services are provided without a warranty with the exception of any warranties provided by law.  We are not liable for any damages whatsoever, incurred as a result of or relating to the use of the Website or our Services.

Information Collection

Use of information you have provided us with, or that we have collected and retained relating to your use of the Website and/or our Services, is governed by our Privacy Policy.  By using this Website and the Services associated with this Website, you are agreeing to the Privacy Policy.  To view our Privacy Policy and read more about why we collect personal information from you and how we use that information, click here.


All personal information you give us will be dealt with in a confidential manner in accordance with our Privacy Policy.  However, due to circumstances outside of our control, we cannot guarantee that all aspects of your use of this Website will be confidential due to the potential ability of third parties to intercept and access such information.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Western Australia, Australia.  Any disputes concerning this website are to be resolved by the courts having jurisdiction in Western Australia.

We retain the right to bring proceedings against you for breach of these Terms and Conditions, in your country of residence or any other appropriate country or jurisdiction.

Heed Technologies