FAQ

We currently accept these secure payments available during checkout. Alternatively, payment can also be at a later date after checkout is complete if a quotation or additional services are required:

• Bank Deposit
• Tax invoice sent via e-mail  from sales@heedtechnologies.net with payment facilities embedded
• 

Adam Equipment offers a limited warranty that starts on the date of delivery, and includes parts and labour on components that fail due to defects in materials or workmanship. If repairs are needed during the warranty period, you must contact us for further instructions. Any returned equipment must be in its original packaging and must be accompanied by correct claim processing documentation. The customer is responsible for shipping costs to send the unit to a service centre.

CAS Scales Australia offers a standard factory warranty of 12 months for all products they supply except consumable products such as batteries, printer heads, label stickers, spare parts etc. If you encounter a faulty item, then contact us for further instructions. Some faults may be resolved via telephone or email advice. Other faults are covered under a Return to Base warranty, where the item must be delivered prepaid to Cas Scales Australias workshop. An RMA form must be completed for all warranty claims.

Technicians will inspect and determine if the fault is a valid warranty claim and advise you upon receiving the faulty product. Case Scales Australia will repair or replace the product and will cover the shipping cost back to you. In the event the fault is not covered by the warranty, CAS Scales Australia will not be liable for your return freight costs. However, a quotation will be provided by the technician to repair outside of the warranty.

OIML R 111-1

Tolerance for weights of denominations between those listed can be determined as follows:

If the unit of measure is non-metric, convert the nominal value to a metric unit.
For weights that are between those listed, the tolerance for the next lower weight shall be applied.

Maximum permissible errors for weights (± δm in mg)

For more detailed information you can visit the International Organization of Legal Metrology

ASTM E617-13

Tolerances have been converted from avoirdupois to metric and rounded to two significant figures.

• All orders placed will be processed within 1 hour during standard business hours excluding weekends for non-contract customers.
• Additional time will be required if you choose an instrument or mass that requires trade verification or calibration certificate, you will receive notifications of the status of your order throughout this process.
• If you choose to make payment at a later date, your item will not be shipped until confirmation of payment has been received.
• Delivery is subject to consignment type and size. Heed Technologies cannot guarantee an exact delivery date or time for orders and can not be held liable for circumstances outside of our control leading to delays in delivery and receive of goods.
•  Customers are encouraged to contact us prior to purchase if your order is required urgently as some products have recently had delays in shipping due to COVID-19.
• Please make an allowance for 2-4 working days for delivery of in-stock items within the Perth Metropolitan area.
• Up to 3-7 working days for delivery of in-stock items throughout Regional Western Australia.
• Up to 14 working days for delivery of in-stock items outside Western Australia.
• We do not currently ship outside Australia.

Please ensure care is taken during product selection that you have in fact chosen the correct specifications! After checkout has been completed you will receive an email confirming your purchase which also confirms the specifications you have chosen. Additional emails are sent afterwards to confirm dispatch and tracking information. We cannot be held responsible for customers who have incorrectly selected wrong specifications or instrument capacities. We encourage all customers who are uncertain to make contact prior to purchase to discuss by phone on 0487 512 033  or email  sales@heedtechnologies.net .

No problem!

For us to tend to your enquiry, please send an email to support@heedtechnologies.net alternatively you can phone or send a text message to 0487 512 033