Frequently Asked Questions
We currently accept these secure payments available during checkout. Alternatively, payment can also be at a later date after checkout is complete if a quotation or additional services are required:
- Bank Deposit
- Tax invoice sent via e-mail from firstname.lastname@example.org with payment facilities embedded
Adam Equipment offers a limited warranty that starts on the date of delivery, and includes parts and labour on components that fail due to defects in materials or workmanship. If repairs are needed during the warranty period, you must contact us for further instructions. Any returned equipment must be in its original packaging and must be accompanied by correct claim processing documentation. The customer is responsible for shipping costs to send the unit to a service centre.
Please register your Adam Equipment product here so you can be contacted for product information.
For reference here is a list of warranty periods for our Adam Equipment range.
|AELP Pallet Beams||1 year|
|CCT & CBC-M||2 years|
|CPWplus (all models)||1 year|
|GBK & GBK-M||2 years|
|GFK & GFK-M||2 years|
|GK & GK-M||2 years|
|PT Platforms||1 year|
|PTS Plus Pallet Truck Scale||1 year|
|PTT Plus Pallet Truck Scale||1 year|
|TBB 2610S & TBB 2610T||3 years|
|WBW & WBW-M 2||2 Years|
CAS Scales Australia offers a standard factory warranty of 12 months for all products they supply except consumable products such as batteries, printer heads, label stickers, spare parts etc. If you encounter a faulty item, then contact us for further instructions. Some faults may be resolved via telephone or email advice. Other faults are covered under a Return to Base warranty, where the item must be delivered prepaid to Cas Scales Australias workshop. An RMA form must be completed for all warranty claims.
Technicians will inspect and determine if the fault is a valid warranty claim and advise you upon receiving the faulty product. Case Scales Australia will repair or replace the product and will cover the shipping cost back to you. In the event the fault is not covered by the warranty, CAS Scales Australia will not be liable for your return freight costs. However, a quotation will be provided by the technician to repair outside of the warranty.
OIML R 111-1
Tolerance for weights of denominations between those listed can be determined as follows:
If the unit of measure is non-metric, convert the nominal value to a metric unit.
For weights that are between those listed, the tolerance for the next lower weight shall be applied.
Maximum permissible errors for weights (± δm in mg)
|Nominal Value||Class E2||Class F1|
|1mg||0.006 mg||0.020 mg|
|2mg||0.006 mg||0.020 mg|
|5mg||0.006 mg||0.020 mg|
|10mg||0.008 mg||0.025 mg|
|20mg||0.010 mg||0.03 mg|
|50mg||0.012 mg||0.04 mg|
|100mg||0.016 mg||0.05 mg|
|200mg||0.020 mg||0.06 mg|
|500mg||0.025 mg||0.08 mg|
|1g||0.030 mg||0.10 mg|
|2g||0.040 mg||0.12 mg|
|5g||0.050 mg||0.16 mg|
|10g||0.060 mg||0.20 mg|
|20g||0.080 mg||0.25 mg|
|50g||0.10 mg||0.30 mg|
|100g||0.16 mg||0.5 mg|
|200g||0.30 mg||1.0 mg|
|500g||0.8 mg||2.5 mg|
|1kg||1.6 mg||5 mg|
|2kg||3.0 mg||10 mg|
For more detailed information you can visit the International Organization of Legal Metrology
Tolerances have been converted from avoirdupois to metric and rounded to two significant figures.
|Nominal Size||Class 0||Class 1||Class 2||Class 3||Class 4|
|1g||0.017 mg||0.034 mg||0.054 mg||0.10 mg||0.20 mg|
|2g||0.017 mg||0.034 mg||0.054 mg||0.013 mg||0.26 mg|
|5g||0.017 mg||0.034 mg||0.054 mg||0.18 mg||0.36 mg|
|10g||0.025 mg||0.050 mg||0.074 mg||0.25 mg||0.5 mg|
|50g||0.060 mg||0.12 mg||0.25 mg||0.60 mg||1.2 mg|
|100g||0.13 mg||0.25 mg||0.50 mg||1.0 mg||2.0 mg|
|200g||0.25 mg||0.50 mg||1.0 mg||2.0 mg||4.0 mg|
|500g||0.60 mg||1.2 mg||2.5 mg||5.0 mg||10 mg|
|1kg||1.3 mg||2.5 mg||5.0 mg||10 mg||20 mg|
|2kg||2.5 mg||5.0 mg||10 mg||20 mg||40 mg|
|5kg||6.0 mg||12 mg||25 mg||50 mg||100 mg|
|10kg||13 mg||25 mg||50 mg||100 mg||200 mg|
|g||0.001kg = 1g||Grams are a traditional unit of measurement used in the majority of weighing tasks. Used commonly in all types of industries for weighing in small increments. A gram is equal to the mass of one milliliter, 1/1000 of a liter, of water at 4°c.|
|Kilograms||kg||1kg = 1000g||Kilograms are a standard unit of measurement used for weighing heavier items where grams cannot be used. Used commonly in all industries for weighing in large increments. A Kilogram is nearly equal to the mass of 1000 cubic cm of water.|
|Milligrams||mg||1mg = 0.001g||Milligrams are a standard unit of measurement for weighing in very small increments. A milligram is 1/1000 of a gram. Used as a standard measurement of units in industries requiring precise weighing results such as laboratories, universities and medical institutions.|
|Micrograms||μg||1μg = 0.000001g||Micrograms are a unit of measurement required by laboratory specialists and other professionals for high precision weighing in exceptionally small increments. A microgram is 1/1000000 (one millionth) of a gram. Used by laboratories, science testing facilities, universities and medical institutions.|
|Pounds||lbs||1lb = 453.59237g||A Pound is a standard unit of measurement used in the Imperial system and is an accepted unit of weight. Pounds can be used in all industries and work as an alternative to the metric system and are commonly used in gyms and health centres for monitoring personal weight.|
|Ounces||oz||1oz = 28.34952g||An Ounce is a unit of measurement used in the Imperial system. Ounces remain popular as a weighing unit in the United Kingdom for cooking and in food recipes.|
|Troy Ounces||ozt||1ozt = 31.1034768g||A Troy Ounce is a unit of measurement typically used for weighing precious metals.|
|Carats||ct||1ct = 0.2g||Carat is a unit of measurement used when weighing jewellery, precious metals and gemstones including diamonds, gold, and silver.|
|Pennyweight||dwt||1dwt = 1.55517g||The Pennyweight was the weight of a silver penny in medieval England. Equals to 1/20th of a Troy Ounce.|
|Newtons||N||1N = 101.9716g||Newtons are a unit of measurement used to measure the force of an object. Force Gauges are used to measure force resistance and tension using push and pull testing. One newton is equal to 1 kilogram meter per second squared.|
|ATRO||–||N/A||ATRO is a specialist unit of weight that refers to a products moisture content compared to dry weight. This unit of measurement is specific to moisture balances/ moisture analysers.|
|%M||–||N/A||The %M is a type of moisture test that can be conducted on a moisture balance. %M refers to % moisture and can be worked out by % moisture =100 x ((initial mass – dry mass)/initial mass).|
|%S||–||N/A||The %S is a type of moisture test that can be conducted on a moisture analyser or balance. %S refers to %solid and can be worked out by % solid =100 x (dry mass/initial mass).|
|ATRO %M||–||N/A||ATRO %M is a specialist weighing test conducted on a moisture analyser or moisture balance. ATRO %M can be worked out by % moisture vs. dry weight =100 x ((initial mass – dry mass)/dry mass). Also called ATRO Moisture.|
|ATRO %S||–||N/A||ATRO %S is a specialist weighing test conducted on a moisture analyser or moisture balance. ATRO %S refers to % solid vs. dry weight = 100 x (initial mass/dry mass). Also called ATRO Solid.|
|Drams||d||1d = 1.77185g||An ancient unit of weight. Equal to 1/16th of an ounce.|
|Grains||GN||1GN = 0.0647989g||A basic weighing unit in the imperial system. Used for weighing gun powder.|
|Mommes||MM||1MM = 3.75g||A weighing unit used to weigh pearls in Japan|
|Taels Hk.||TL.H||1TL.H = 3 7.80g||Hongkong Taels- used to weigh pearls, coral, etc.|
|Taels C.||TL.C||1TL.C = 36.7g||China (Singapore)Taels.|
|Taels t.||TL.t||1TL.t = 37.50g||Taiwan Taels.|
|Tola||t||1t = 11.6638038g||An Asian weighing unit.|
|Taels J.||TL.J||1TL.J = 37.51g||Japan Taels.|
- All orders placed will be processed within 1 hour during standard business hours excluding weekends for non-contract customers.
- Additional time will be required if you choose an instrument or mass that requires trade verification or calibration certificate, you will receive notifications of the status of your order throughout this process.
- If you choose to make payment at a later date, your item will not be shipped until confirmation of payment has been received.
- Delivery is subject to consignment type and size. Heed Technologies cannot guarantee an exact delivery date or time for orders and can not be held liable for circumstances outside of our control leading to delays in delivery and receive of goods.
- Customers are encouraged to contact us prior to purchase if your order is required urgently as some products have recently had delays in shipping due to COVID-19.
- Please make an allowance for 2-4 working days for delivery of in-stock items within the Perth Metropolitan area.
- Up to 3-7 working days for delivery of in-stock items throughout Regional Western Australia.
- Up to 14 working days for delivery of in-stock items outside Western Australia.
- We do not currently ship outside Australia.
Please ensure care is taken during product selection that you have in fact chosen the correct specifications! After checkout has been completed you will receive an email confirming your purchase which also confirms the specifications you have chosen. Additional emails are sent afterwards to confirm dispatch and tracking information. We cannot be held responsible for customers who have incorrectly selected wrong specifications or instrument capacities. We encourage all customers who are uncertain to make contact prior to purchase to discuss by phone on 0487 512 033 or email email@example.com .
For us to tend to your enquiry, please send an email to firstname.lastname@example.org alternatively you can phone or send a text message to 0487 512 033